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How Can We Help?
Whether you have questions about a massage chair, need guidance on sauna selection, or want to discuss your wellness space, we are here to help.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take for my order to arrive?
Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is typically 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package along the way.
Do you offer free shipping on massage chairs and saunas?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy page for full details.
What is your return policy for large wellness products?
We want you to be completely satisfied with your purchase. If something is not quite right, please contact our support team within the return window outlined on our Returns page. We will walk you through the process and help find the best solution for your situation.
Can I exchange my item for a different model?
Exchanges are handled on a case-by-case basis depending on the product and its condition. Reach out to us via email or phone and we will discuss available options. Our team is happy to help you find the right fit for your wellness space.
How do I choose the right massage chair for my needs?
Choosing a massage chair depends on factors like your height, preferred massage techniques, available space, and specific comfort needs. Our team can provide personalized recommendations based on your situation. Feel free to call or email us with details about your space and preferences.
What is the difference between an infrared sauna and a cold plunge?
Infrared saunas use gentle infrared light to create warmth, while cold plunges provide an immersive cold-water experience. Both are popular components of at-home wellness routines. Contact us if you would like guidance on which product best fits your lifestyle and goals.
Do you charge sales tax on orders?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Responsive Support
Our dedicated team responds to every inquiry within one business day, keeping you informed at each step.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption on every transaction.
Curated Selection
Every massage chair, sauna, and cold plunge is carefully vetted for build quality and thoughtful design.
Free Shipping
Most orders ship free within the Continental U.S., with tracking provided on every package we send.
Owned and operated by Aurum Apex, LLC · 231 Market Place, Suite 611, San Ramon, CA 94583
