MedEq Massage Chairs — Returns & Refunds
Return Eligibility
MedEq Fitness massage chairs are eligible for approved returns within 14 days of delivery, subject to the conditions below.
To initiate a return, customers must contact Aurum Apex within 7 days of receiving their order.
Returned products must be unused, undamaged, and in their original condition, with all original packaging, accessories, manuals, and documentation included.
Proof of purchase is required.
Return Authorization
All returns require prior authorization.
To request a return, contact Aurum Apex at support@aurumapex.com or 888-704-4075 within 7 days of delivery.
Please provide your order number and reason for the return.
Once approved, return instructions and any applicable Return Merchandise Authorization (RMA) information will be provided.
Authorized returns must be shipped within 7 days of receiving return authorization, subject to the applicable 14-day return window.
Do not ship merchandise back without authorization.
Restocking Fees & Return Shipping
Approved change-of-mind returns are subject to a 35% restocking fee based on the product price.
Customers are responsible for applicable return shipping costs.
For high-value equipment, a trackable and insured return shipping method is strongly recommended and may be required.
Shipping Damage or Defective Products
Please inspect your massage chair and all packaging immediately upon delivery.
Report shipping damage or suspected defects to Aurum Apex within 48 hours of receipt, including photographs or videos and your order information.
For damaged or defective massage chairs, MedEq Fitness may arrange repair or replacement at its discretion.
Incorrect or Lost Shipments
If an incorrect product is delivered, please notify Aurum Apex immediately.
Arrangements will be made to return the incorrect product at the supplier's expense and provide the correct item.
If a shipment does not arrive within the estimated delivery period, Aurum Apex will assist with a carrier investigation.
If the shipment is confirmed lost, a replacement or full refund will be arranged.
Refund Processing
Approved refunds are issued to the original payment method after the returned merchandise has been received and inspected.
Once processed, refunds may take up to 7 business days to appear in the customer's account, depending on the financial institution.
Applicable restocking fees and customer-responsible return shipping charges may be deducted from the refund.
Customer Support
For return requests, delivery concerns, or assistance with an order, please contact:
Aurum Apex
888-704-4075
These product-specific terms supplement the Aurum Apex Return & Refund Policy and do not limit rights provided under applicable law.